BOOKING CONDITIONS

These booking conditions were updated in March 2014 and apply to all Vietnam motorbike tours and motorbike rentals starting in Hanoi. Please read the following terms carefully before making your reservation with us.

Reservation

To reserve our fully guided or semi-guided tours, please send the first deposit at least one month before your departure date. Your booking is only confirmed once we receive the required deposit.
To reserve our self-guided tours (motorbike rentals), you should send the first deposit as soon as you decide to hire the bike(s). We recommend booking early because our motorbike rental fleet is limited, especially during busy travel periods.
The client is responsible for all bank charges and payment fees, including sending fees, currency conversion differences, and, in some cases, additional fees charged by an intermediary or correspondent bank. Please make sure the full required amount reaches our account.
The remaining balance must be paid before or on the day of departure. If you prefer not to carry a large amount of cash while travelling in Vietnam, you can pay the balance by bank transfer, Western Union cash transfer, or online credit card payment. Alternatively, you can pay by credit card at our Hanoi shop. A 3% bank service charge applies to Visa and MasterCard payments, while American Express payments are subject to a 4% service charge.

Unfortunately, we do not accept traveler’s cheques or PayPal because of the associated fees and unfavorable payment conditions. We recommend arranging your preferred payment method in advance so that the booking and departure process can be completed smoothly.

Cancellation Or Delay Of A Booking

Self-Guided Tours Or Motorbike Rentals

A US$ 50 change or date-delay fee per booking applies when you need to change or postpone your rental dates. However, there is no change fee when the change is caused by unexpected circumstances such as illness, war, travel bans, or other major events beyond your control.

The deposit is non-refundable once the booking has been confirmed. There is also no refund for unused rental days if you return the motorbike earlier than originally booked.

If you have already paid the rental in full, there is no refund for cancellation within 7 days before the scheduled date of collecting the rental motorbike(s). We recommend confirming your travel dates carefully before making a full payment.

Fully Guided Or Semi-Guided Tour Booking Conditions

A US$ 100 change or date-delay fee per booking applies when you need to change or postpone your tour dates. However, we do not charge this fee when changes are required because of unexpected circumstances such as illness, war, travel bans, or other exceptional events beyond your control.

The tour deposit is non-refundable. If you have already paid the tour in full, there is no refund for cancellation within 14 days before the scheduled tour departure date. There is also no refund for cancellation during or after the tour once the trip has started.

In all cases, a US$ 100 preparation fee applies. This covers the work and arrangements required to prepare your motorbike tour or rental booking.
For currency conversions and refunds, the local exchange rate is based on Vietcombank’s rate.
If one or several riders cancel from a group booking, we can offer a refund where applicable. However, the total tour price will be recalculated based on the remaining number of riders, so the price per person will usually become higher.
If additional participants join the group, the total tour cost will be recalculated based on the new group size. In most cases, having more riders means the cost per person becomes lower.

These cancellation and booking conditions help us cover preparations, motorbike allocation, guides, accommodation, and other arrangements made for your Vietnam motorbike tour or rental.

Insurance

Our Vietnam motorbike tours and rentals do not include personal medical insurance or motorbike accident insurance. Every participant is responsible for arranging suitable insurance before travelling to Vietnam.
Each participant must have personal medical and repatriation insurance that covers motorcycle riding. You should also provide us with the contact details of your insurer and information about its nearest representative office in Vietnam, if available. This allows us to contact the insurance company quickly in case of an emergency.
Personal medical insurance is required for every participant, including pillion passengers. Passengers are normally covered by their insurance for accidents, but you should always check the specific terms and conditions of your policy before joining a motorbike tour in Vietnam.

Some Australian riders have previously recommended CHI Insurance and Allianz, saying that their policies did not require a local Vietnamese driving licence and could cover motorcycles with larger engine capacities. These details can vary between policies, so you must confirm the requirements directly with your insurance provider before purchasing a policy.

Lonely Planet has also offered travel insurance policies for less than US$ 100 per person in the past. On our motorbike tours, you normally ride for approximately five hours per day on average. This means you are not riding for the remaining approximately 19 hours of the day, although your insurance coverage will depend entirely on the terms of your individual policy.

If you need information about Vietnamese motorcycle driving licences and insurance requirements, please follow this link.

Before joining a Vietnam motorbike tour, every participant must sign a disclaimer confirming that they have arranged appropriate personal travel and medical insurance. In other words, Offroad Vietnam is not responsible for medical, hospital, evacuation, repatriation, or other expenses resulting from an accident, injury, illness, or other medical emergency.

Any expenses paid or incurred by Offroad Vietnam on behalf of a participant in such circumstances must be reimbursed by the participant. We strongly recommend checking that your insurance specifically covers motorcycle riding in Vietnam, the engine size of the motorcycle, medical treatment, emergency evacuation, and repatriation before your trip.

Note About Booking Conditions

As a way of saying thank you to our returning customers, we normally do not require a deposit for repeat bookings. Returning riders can also receive a discount on their next Vietnam motorbike tour or rental, depending on the booking.
We cannot guarantee weather conditions during your trip. Weather in Vietnam can change quickly, particularly in the northern mountains. If necessary, you may be able to delay or reschedule your motorbike tour, subject to our booking conditions and availability. However, there is no refund if you decide to cancel because of weather conditions.
For detailed deposit and payment instructions, please click here. We recommend reviewing the payment information before making your reservation.

If you have any suggestions, recommendations, or questions about our booking conditions for Vietnam motorbike tours and rentals, please feel free to contact us. We are always happy to hear from riders and improve our services where possible.

To get a better idea of the Vietnam motorbike tours provided by Offroad Vietnam, you can watch the video below or visit our YouTube channel. Our videos give you a closer look at the motorbike routes, mountain roads, local villages, landscapes, and riding experiences you can expect on our trips.